FAQ

Q: Why is my serial number invalid?
A: Invalid serial number means your hard drive was not sold by us or any of our re-sellers.
Please contact your place of purchase or manufacture.

Q: How do i check my warranty?
A: On your hard drive is a serial number. Type the serial number in the warranty checker. Make sure you enter          correct or it will show invalid.
If your having trouble finding your serial number CLICK HERE

Q: How do i return my item?
A: Contact the re-seller and get a RMA form.
Return the hard drive with the RMA form included.
Please make sure your Hard drive is Packaged correctly or your hard drive will be return to you.
For more information on how to correctly pack your hard drive to return CLICK HERE

Q: How long untill i recieve my new hard drive?
A: Soon as your hard drive is received by the re-seller it will be inspected and serial numbers checked.
You should receive your hard drive within 48hrs of the re-seller receiving it.
If for any reason you have not got your replacement hard drive within 5 days contact the re-seller.

Q: Can i extend my warranty?
A: No we do not offer this service sorry.

Q: What brands can be checked on HDD Warranty checker?
A: Western Digital, Seagate, Samsung, Toshiba and HGST.

Q: What happens if my hard drive gets lost?
A: If your Hard drive is lost in the post.
Please make sure you send by registered post so your item can be tracked.
Hdd warranty or its re sellers and not responsible for items lost in post.
If your hard drive is lost after we received it. It will be replaced.

Q: How can i check my hard drive health?
A: For software to check your hard drive health CLICK HERE